Policies & Client Care Standards

Dynasty Extensions — Policies & Client Care Standards

At Dynasty Extensions, every order is curated with intention. Our policies exist to protect the integrity of our craftsmanship while ensuring clarity and transparency throughout your experience.

Cancellations

Once an order has been delivered to the post office for shipment, cancellations are no longer available.

At this stage, the order has entered fulfillment and will follow our Refund & Return Policy outlined below. We encourage clients to review all order details carefully prior to confirmation to ensure alignment with their selection.

Refunds & Returns

Due to hygiene standards and the nature of our product, used or opened hair extensions are not eligible for return or refund.

Eligible returns must meet the following criteria:

  • Return requests must be submitted within 72 hours of confirmed delivery

  • Items must be unused, unopened, and in original condition

  • A 20% restocking fee will be applied to all approved returns

  • Return shipping is the responsibility of the client

  • Unauthorized returns will not be accepted or processed

Each return is reviewed with care to preserve the Dynasty standard. Approval must be granted prior to sending any item back. 

Please reach out to the Client Care Team at hello@dynastyextensions.com. 

Shipping Policy

Shipping timelines are separate from processing timelines.

Once your order has been shipped, you will receive a tracking confirmation via email. Delivery typically occurs within 1–3 business days after tracking is issued, depending on the shipping option selected at checkout.

Additional shipping standards:

  • Signature confirmation is required for all orders over $500. 

    • Please note that for items $500 or under, a signature may still be required at the carrier's discretion.

  • Domestic and select international orders (Canada, United Kingdom, and France) are shipped via USPS

  • Dynasty Extensions is not responsible for lost, stolen, or damaged packages once they are in the care of the carrier

    • In these instances, clients must contact USPS directly to file a claim

  • International orders may be subject to customs duties or fees, which are the responsibility of the recipient

  • Orders shipped to an incorrect address due to client error become the client’s responsibility once the package has been delivered to the post office

At this time, Dynasty Extensions ships exclusively within the United States, Canada, United Kingdom, and France.

Order Tracking

Once your order has completed processing, you will receive a shipping confirmation email containing your tracking number.

You may track your order by:

  • Clicking the tracking link within your confirmation email, or

  • Visiting the My Orders section of your Dynasty Extensions account

Please allow 24–36 hours for processing before tracking information becomes available. All delivery timelines officially begin once the shipping confirmation email has been sent.

Crafted to Order & Fulfillment Policy

Processing Time

Dynasty Extensions operates on a crafted to order production model to ensure intentional sourcing, refined quality control, and consistency across every collection.

Standard Crafted to Order Timeline

  • Processing time: 5–8 business days

  • Processing begins on the next business day after an order is placed.

    • Orders placed after 12 PM EST on Friday will begin processing the following Monday

  • Processing timelines do not include transit time

Once production is complete, orders typically ship within 1–3 business days.

Dynasty Extensions is designed for women who value refinement, patience, and intention. Our pre-order model allows us to curate each order with care — not rush, not shortcuts.

By placing an order, clients acknowledge and agree to all policies outlined above.