Refund policy

Refunds & Returns

Hygienic Standards & Eligibility
Due to federal health regulations and the hygienic nature of premium hair products, used, worn, altered, or opened hair extensions are completely ineligible for return or refund. All hair must be in its original factory condition, with all tags, bands, and security zip-ties completely intact.

For unopened and unaltered products, return requests must meet the following criteria:

Timeframe: Return requests must be submitted via email within 72 hours of confirmed delivery.

Restocking Fee: A 20% restocking fee will be applied to all approved returns to cover processing and quality inspection.

Shipping: Return shipping costs are the sole responsibility of the client. Original shipping fees are non-refundable.

Authorization: Unauthorized returns sent back without prior approval will not be processed or returned to sender.

Damages, Defects, & Incorrect Orders
Please inspect your order immediately upon receipt. If the product is defective, damaged, or if you received the incorrect item, contact us within 72 hours.

For confirmed merchant errors or verified manufacturing defects, Dynasty Extensions will waive the restocking fee and provide a prepaid return shipping label. The item must still be completely unused and unopened.

Refund Processing Timeline
Once your authorized return is received and passes our quality control inspection, we will notify you via email regarding the approval or rejection of your refund.

If approved, your refund (minus the 20% restocking fee) will be processed and automatically applied to your original method of payment within 5 to 7 business days. Please note that your banking institution or Buy Now, Pay Later provider may require additional processing time to credit your account.

Contact Our Team
To initiate a return review, please reach out to our Client Care Team at hello@dynastyextensions.com with your order number and clear photos of the unopened product.