Refund policy

Refunds & Returns

Due to hygiene standards and the nature of our product, used or opened hair extensions are not eligible for return or refund.

Eligible returns must meet the following criteria:

• Return requests must be submitted within 72 hours of confirmed delivery
  
  

• Items must be unused, unopened, and in original condition
  
  

• A 20% restocking fee will be applied to all approved returns
  
  

• Return shipping is the responsibility of the client
  
  

• Unauthorized returns will not be accepted or processed
  
  

Each return is reviewed with care to preserve the Dynasty standard. Approval must be granted prior to sending any item back. 

Please reach out to the Client Care Team at hello@dynastyextensions.com.